Privacy Policy
This Privacy Policy describes how we collect, use, and disclose information when you use our service.
Our Contact Details
Name: AutismCare (DYG Caspian Ventures Ltd)
Address: Unit D7, Nutgrove Office Park, Rathfarnham, Dublin 14, D14AN81
Phone Number: +35316917844
E-mail: info@autismcare.ie
Date of this Notice: 25/03/2024
Collection of Personal Information
Information about patients will be collected via spoken or written media between you and your clinician.
With (parental) consent, information may also be collected from other professionals working with our patients. Information may also be taken about family members where this relates to our patients, e.g., contact details for parents and any relevant medical/developmental history.
You may use the AutismCare website without providing any personal information, but if you wish use our services, make an enquiry or contact us via the website or by email, you are consenting to our terms and conditions and will need you provide relevant information (but not limited to), your name, email address, and contact phone number to enable us to respond to your enquiry or for our clinicians to serve you as a patient.
You may add comments or queries that might also contain personal information.
If your enquiry does not result in treatment by AutismCare, then this personal information will be deleted upon request if requested by the client or otherwise within five years.
If the patient is subsequently seen by a clinician through AutismCare, these details may be added to their personal records.
Our website contains links to other internet sites that are outside our control and are not covered by this privacy policy. We are not responsible for any data that you provide through any such websites.
The Type of Personal Information We Collect
We currently collect and process the following personal information:
- Names
- Dates of Birth
- Postal Addresses
- Email addresses
- Bank details
- Diagnosis details
- Treatment and prescription details
- Details of other health professionals involved in the treatment of our patients.
- Appointment details
- Cookies and Analytics Data
- Session Audio where you consent to AI Transcription
- Transcripts generated from Session Audio
- Metadata linked to transcription such as time stamps and speaker labels where available
We will not use or share your information with anyone except as described in this Privacy Policy.
How We Get the Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Providing treatment
- Providing advice
- Improving our service
We also receive personal information indirectly, from the following sources in the following scenarios:
- Referring clinicians
- Irish Health Service Executive (HSE)
Our Use of Personal Information
Personal information collected by us via AutismCare’s website, email, telephone, or face to face is stored and used by us for the purpose of delivering your therapy. For relevant inquiries, it may also be used by our partner companies.
Any sensitive personal details are stored in a secure and confidential system and processed in confidence by AutismCare/our partners.
Personal details shall be used for the purpose of delivering appropriate therapy services to the patient. With consent, information about your needs will be shared with other professionals involved in the patient’s care when it is in the patient’s best interests.
A record of the client’s consent is kept within the patient’s case notes.
Unless we are required to do so by law, we will not disclose any personal information collected to any person other than as set out above.
AutismCare does not employ agents to process personal data, for example, specialist mailing companies to send out communications. AutismCare does not give or sell client details to any third parties other than allied health professionals.
AI Transcription and Recordings
- Where you consent, AutismCare may capture Session Audio during some appointments to generate a Transcript to support clinical documentation.
- The lawful basis is your explicit consent. You can refuse without affecting access to care, and we will use manual note taking instead.
- For child services, consent must be provided by a parent or guardian with legal authority.
- The Transcript may be stored as part of the clinical record where clinically relevant. Clinicians may edit or summarise transcripts to ensure accuracy and relevance.
- Session Audio is normally deleted after transcription and verification, unless AutismCare has a lawful reason to retain it such as complaint handling, safeguarding, quality assurance, or legal obligations.
- You can withdraw consent at any time for future sessions by contacting us. Withdrawal does not affect processing already completed.
How We Use Personal Information
AutismCare uses personal information:
To prepare, plan, and provide ASD related therapy services appropriate to the patient’s needs.
To communicate with the client by post, email, telephone, or text message in relation to:
- Confirming and preparing for appointments
- General communication in between appointments
- Sending you reports and programs for the patient, which are password-protected
- Copying the client into communications with other professionals about the patient
- Resources and invitations to free webinars
- Offering resources, webinars, new offerings, and related services
Sending invoices:
For clinical audit to assess and improve AutismCare’s service. Results of audits are always presented with all client identities removed. For management and administration – for example, surnames of clients are included in our password-protected database.
How We Store Personal Information
All information about the client, the patient, and their therapy is stored securely in a password-protected, encrypted folder on AutismCare’s bespoke system.
We do not retain any paper-based, confidential information (such as assessments and case notes). These are digitised and are stored on our system.
All records will be retained only for the minimum time necessary and will be deleted from our system a maximum of 6 years after your relationship with us comes to an end.
Email correspondence and invoices will be deleted from AutismCare’s systems after 5 years.
Breach Procedure
If any confidential data is lost, damaged, or inappropriately accessed, AutismCare follows a breach procedure:
- AutismCare a staff member notifies the Data Protection Officer.
- AutismCare seeks advice from the relevant data protection authority about how to act.
- AutismCare might contact the client if advised to do so.
Irish Data Protection Law and EU General Data Protection Regulations
Data Protection Law lays down wide-ranging rules backed up by criminal sanctions for the processing of information about identifiable, living individuals. It also gives individuals certain rights in relation to personal data held about them by others.
Our Lawful Basis for Processing Personal Information
Our lawful basis for processing and storing personal information is one of “legitimate interest” (under article 6 of GDPR). AutismCare cannot adequately deliver a service to our patients without processing their personal information. As it is both a necessity for our service delivery and of benefit to the patient, we have a legitimate interest to process and store their data.
Data relating to an individual’s health is classified as “special category data” under Irish data protection regulations. The regulations specify that health professionals that are “legally bound to professional secrecy” may have a lawful basis for processing this data. AutismCare clinicians are legally bound to keep client information confidential, and it is under this condition that we process and store personal information.
Our Responsibilities
AutismCare is committed to maintaining the security and confidentiality of the patient’s record. We actively implement security measures to ensure that their information is safe, and we audit these regularly.
AutismCare will not release personal details to any third party without first seeking consent unless this is allowed for or required by law.
AutismCare is constantly working to ensure compliance with current data protection regulations.
Sharing Your Information
We may share this information with:
- Allied health and care professionals involved in patient treatment.
- Third-party contractors delivering financial processing services.
- Third party providers that support clinical documentation, including transcription providers, where consent is provided
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service.
- To provide the Service on our behalf.
- To perform Service-related services.
- To assist us in analysing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Where third parties process data on our behalf, they act under contract and must follow our instructions and confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@autismcare.ie if you wish to make a request.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@autismcare.ie
You can also complain to the Irish Data Protection Commission if you are unhappy with how we have used your data.
The Irish Data Protection Commission’s address:
Data Protection Commission
21 Fitzwilliam Square S
Dublin 2
D02 RD28
Ireland
Helpline number: +353 578 684 800
Data Protection Commission website: http://dataprotection.ie/
At AutismCare, we understand how important it is for families to access timely, respectful support.
We aim to complete the initial pre-assessment consultation within one week of your first contact. From there, our full three-step process—comprising consultation, assessment, and feedback—is typically completed within 4 to 6 weeks, depending on individual needs and availability.
We are committed to offering timely access without compromising depth, care, or connection. Our process is guided by your child’s pace and comfort, and we take the time needed to understand each individual’s unique profile in a thoughtful and affirming way.
At AutismCare, we’ve designed our service to remove unnecessary delays while maintaining a comprehensive, respectful, and identity-affirming process. Families and individuals are often faced with long waiting lists and complex referral pathways within traditional systems—barriers that can prolong stress and delay access to meaningful support.
Our model offers direct access to experienced psychologists and a carefully structured, three-step assessment process. We aim to conduct the initial pre-assessment consultation within one week of first contact. From there, the full process—including consultation, assessment sessions, and feedback—is typically completed within 4 to 6 weeks of the initial consultation, depending on individual needs and scheduling.
This approach allows us to provide timely, high-quality assessments while still ensuring the depth, care, and collaboration that are central to our neuroaffirmative ethos. We work closely with each individual and family to ensure the process is not rushed, but responsive to the person’s pace and comfort.
Yes. All the psychologists our platform connects you with are professionally qualified and registered with the Psychological Society of Ireland (PSI).
As a result, your diagnosis is recognised within the Irish health and social care systems, providing access to relevant support services.
Yes. All of the psychologists our platform connects you with are professionally qualified and registered with the Psychological Society of Ireland (PSI).
Yes. An online Autism assessment is fully recognised and holds the same validity as an in-person assessment.
At AutismCare, our online assessments are carried out in line with current best practice guidelines. This format offers increased accessibility and flexibility, particularly for individuals who may experience barriers to in-person appointments or prefer to engage from the comfort of their own environment.
Whether the assessment is conducted online or in person, the outcome is equally valid and can be used to access services through the HSE, Department of Education, and other public or private support systems.
We ensure that the online experience remains thorough, respectful, and neuroaffirmative, and is adapted to meet each individual’s communication and access needs.
No referral is required to begin the process at AutismCare.
We begin with a pre-assessment consultation, where you’ll meet directly with one of our qualified psychologists. This session provides an opportunity to explore your concerns, ask questions, and discuss your or your child’s experiences in a supportive, neuroaffirmative space.
Following this consultation, the psychologist will offer a formal recommendation on whether proceeding to a full Autism assessment is appropriate at this time. This approach ensures that every step of the process is individualised, collaborative, and grounded in respect for neurodivergent identities.
You can contact us directly to begin—we’re here to support you from the very first step.
At AutismCare, we offer a comprehensive, neuroaffirmative assessment process that includes consultation, assessment sessions, and a detailed feedback report with personalised recommendations.
- The full assessment process for adults is €1,787
- The full assessment process for children is €2,487
We understand that funding an assessment can be a significant decision for many families and individuals. To support accessibility, payment plans are available for both adult and child assessments.
If you have any questions about pricing or would like to discuss payment options, our team is happy to guide you through the available supports.
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